At WrapAndRide, we take pride in offering premium-quality motorcycle graphics and customized wraps. We strive for complete customer satisfaction. However, we understand that there may be instances where refunds or cancellations are necessary. This policy outlines the terms and conditions for requesting refunds and cancellations.

1. Order Cancellations
a. Cancellations Before Shipment
You can cancel your order if it has not yet been processed or shipped. To cancel an order, please contact our customer support team as soon as possible at official.wrapandride@gmail.com

If the cancellation request is made before the order has been processed, you will receive a full refund, including shipping fees.

b. Cancellations After Shipment
Once your order has been processed and shipped, cancellations are no longer possible. However, you may still return eligible items (Refund Policy) once they are delivered.

c. Custom Orders
Due to the personalized nature of custom wraps and graphics, cancellations of custom orders are not allowed once production has begun. Please double-check all design details before confirming your custom order.

2. Refund Policy
a. Eligibility for Refunds
We offer refunds under the following circumstances:

Damaged or Defective Products: If you receive a product that is damaged or defective, you must contact us within 7 days of receiving your order. We will request photographic evidence of the damage or defect and offer either a replacement or a refund.
Incorrect Orders: If you receive the wrong product, we will arrange for a replacement or refund upon verification.
Refunds will not be issued for the following:

Products that have been used, installed, or modified in any way.
Custom orders that match the design specifications provided by the customer.
Orders placed incorrectly due to customer error (e.g., wrong model, incorrect design details).
b. How to Request a Refund
To initiate a refund request, please contact our customer support team at official.wrapandride@gmail.com within 7 days of receiving your order. You will need to provide:

Your order number
Photographs or other evidence of the issue
A brief description of the problem
Once we verify the issue, we will guide you through the return and refund process.

c. Return Shipping Costs
For damaged, defective, or incorrect items, WrapAndRide will cover the return shipping costs.
For other eligible returns, the customer is responsible for return shipping costs.
d. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

e. Non-Refundable Items
The following items are not eligible for refunds:

Custom wraps and graphics that are made to order
Gift cards
Clearance or sale items

3. Custom Orders
As a premium brand specializing in custom motorcycle graphics, WrapAndRide offers bespoke designs tailored to your specific requirements. Due to the personalized nature of these products, custom orders are non-refundable unless the product is defective or incorrect upon arrival.

We encourage all customers to review and approve custom designs carefully before placing an order. WrapAndRide is not responsible for errors in customization due to incorrect specifications provided by the customer.

4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please request a refund for the original item (if eligible) and place a new order for the desired product.

5. Late or Missing Refunds
If you haven’t received a refund within the stated processing time, please check with your bank or payment provider as there may be delays in the processing times. If the issue persists, please contact us at official.wrapandride@gmail.com for further assistance.

6. Contact Information
If you have any questions about our Refund and Cancellation Policy or need assistance with a return or refund, please reach out to our customer support team:

Email: official.wrapandride@gmail.com
Phone: 7602697669
Address: Naukaghat More, Siliguri734005 , West Bengal, India